Effective Date: 15 February 2026
Platform: Prakrushi
Operated by: Sristi Innovations
1.1 “Platform” means the Prakrushi website and mobile application operated by Sristi Innovations.
1.2 “Company”, “We”, “Us” means Sristi Innovations.
1.3 “Farmer-Vendor” means an independent agricultural producer listing produce on the Platform.
1.4 “Consumer” means a User purchasing produce from a Farmer-Vendor through the Platform.
1.5 “User” means any person accessing or using the Platform.
1.6 “Services” means digital technology services enabling listing, discovery, communication, and order facilitation.
1.7 “Applicable Law” includes the Information Technology Act, 2000; Consumer Protection Act, 2019; Consumer Protection (E-Commerce) Rules, 2020; Food Safety and Standards Act, 2006; Digital Personal Data Protection Act, 2023; and related regulations.
By accessing or using the Platform, the User agrees to be legally bound by these Terms and Applicable Law.
If you do not agree, you must discontinue use of the Platform.
Continued use after any modification of these Terms shall constitute acceptance of the revised Terms.
The Platform operates as an intermediary under Section 2(1)(w) of the Information Technology Act, 2000.
The Company provides automated digital infrastructure to facilitate transactions between Farmer-Vendors and Consumers.
The Company:
The contract of sale is strictly between the Farmer-Vendor and the Consumer.
Nothing in these Terms shall create any agency, partnership, joint venture, franchise, or employment relationship.
The Platform is provided on an “AS IS” and “AS AVAILABLE” basis.
The Platform operates on a marketplace-based model enabling independent Farmer-Vendors to offer produce to Consumers.
Farmer-Vendors are responsible for:
The Company may remove listings or suspend accounts for violation of Applicable Law.
Farmer-Vendors represent compliance with the Food Safety and Standards Act, 2006.
The Farmer-Vendor is responsible for:
The Company does not qualify as a Food Business Operator in relation to produce listed by independent Farmer-Vendors.
Primary responsibility for food-related injury or health claims rests with the Farmer-Vendor.
Users must be legally competent to contract under the Indian Contract Act, 1872.
The Platform is not intended for individuals below 18 years of age.
The Platform may facilitate payments through licensed third-party payment gateways.
The Company shall not be liable for payment failures, banking errors, or unauthorized transactions arising from User negligence.
Agricultural produce is perishable in nature.
Refunds remain subject to verification and Applicable Law.
Users shall not upload unlawful, misleading, defamatory, abusive, or infringing content.
The Company may remove or disable access to such content upon receiving legal notice or government order.
All Platform content including design, branding, logos, software, and structure belongs to the Company.
Unauthorized reproduction, scraping, reverse engineering, or commercial exploitation is prohibited.
The Company disclaims warranties including:
Maximum liability shall not exceed the platform fee paid for the relevant transaction.
Farmer-Vendors agree to indemnify the Company against product liability claims, regulatory action, consumer disputes, and legal expenses.
The Company may suspend or terminate access for breach of terms, fraud, food safety risks, or legal violations.
The Company acts as a Data Fiduciary under the Digital Personal Data Protection Act, 2023.
Personal data may be shared with:
Users may exercise rights of access, correction, erasure, withdrawal of consent, and grievance filing.
These Terms shall be governed by the laws of India.
Courts at Ahmedabad, Gujarat shall have jurisdiction.
Grievance Officer
Mr. Ramesh Patel
Sristi Innovations
C/O Grambharti Campus
Gandhinagar-Mahudi Rd
Gandhinagar, Gujarat – 382650
Email: grievances@prakrushi.com
Phone: +91-9510386635
Acknowledgment within 48 hours.
Resolution within 15 days.